Claims

What to do in the event you have a Claim:

1. Report the loss immediately to your broker, or directly to your Insurance Provider, with details as to what happened, the time of the loss, people and/or vehicles involved and any other relevant information. Find your Broker
2. If reported to your Broker, they will complete and submit a Notice of Loss to the Insurance Company with the details provided.
3. The Insurance Company’s Claims Department will have the claim assigned to a Claims Adjuster. This may be a company adjuster or an independent adjuster. The Adjuster’s role is to investigate all the details of the loss to determine if coverage under the policy will respond.
4. In some situations, regarding damage to vehicles, equipment or other property, an Appraiser may also be assigned to provide a valuation of the property damaged or destroyed and repair estimates.
5. Once the claim has been finalized, a final Proof of Loss form may need to be completed and may need to be signed in the presence of a Commissioner of Oaths. This form is the final document required prior to any settlement payouts.

We have a dedicated Claims Liaison on staff, who is available to assist you in the event of a Claim:

Roxanne Rolfe, Claims Liaison, has been in the insurance industry for 31 years. During her career she spent 20 years working as both a Personal Lines and Commercial Lines broker and, over the past 11 years, she has worked as a Claims Adjuster for all lines, including Auto and Property. Roxanne is very knowledge and has a clear understanding of the claims process. She is available to assist and advocate for our clients that are navigating those processes.